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FAQs

How long do repairs take?
Most repairs are undertaken the same day we receive them. However sometimes it may take up to 24 hours.

 

What if I book the wrong repair?
If you book the wrong repair, just send us an email to let us know.



Is there a charge if you can't repair my device?
If we are unable to repair your device, for example if there's an issue with the logic board there is a charge of £19.99 which is our standard diagnostic charge.


How does your water damage treatment work?
The initial cost for our water damage repair is £19.99. This involves us removing the logic board and putting it through our ultrasonic cleaner to remove corrosion and other impurities caused by the water.


Once the board has been cleaned we'll need to run some tests to ensure no other components have been damaged. If they have, we'll total up the costs of any additional repairs and let you know before further work is completed.


Is return postage included in the price?
Yes, all our repairs include return postage costs.

 

How do I make the payment?
You can make the payment through our website. We use PayPal which means you'll be able to use a debit or credit card.

 

Where are you based?
We are based in Banbury, Oxfordshire.

Is there a warranty with the repair?
Yes, all repairs come with a 12 month warranty for the labour and parts.